There is a new feature with online booking! Those on the waitlist will automatically be notified when a spot becomes available – an hour before it gets released to the general public! So if someone cancels online while I’m away from the clinic or busy with a patient, you will be sent an email or text (depending on your settings), alerting you to the booking potential before anyone else can snatch it up! If there are multiple patients on the waitlist, it will be a first come, first served.
The schedule has been opened up a bit for those hoping for next day appointments. It will now show openings 12 hours away. So if you are checking the schedule late at night, you may see some appointments available the next day. Formally, the schedule was blocked within 24 hours to allow the therapist enough notice.
Prescreening questions continue to be sent out in the 2 day email reminders and masks are still required, but there will be one less question. Exposure to anyone ill in the 5 days before will not require cancellation. More times than not, these exposure cancellations were unnecessary as illness was not transmitted. Should a patient themselves have any signs of illness in the 5 days before their massage, then the appointment will be rescheduled once their body has recovered.
Beginning in 2023, cancelling with less than 24 hours notice, or not showing up at all, will be charged the full fee. This fee needs to be paid by the patient and cannot be billed to extended medical companies, as they only cover services rendered. This will continue to be waived if due to illness. Fees for services will also increase January 1st, 2023 to $120 per hour of massage or $250 per two hour appointments. This will keep the fee comparable with other RMT practices in the Comox Valley.